Digital Marketing & Communications Coordinator

The Position

• In-season: (late June through August): 7:30 am – 3:30 pm Monday – Friday 
• One week of pre-camp training takes place at Headfirst Headquarters in Washington, DC in June

What You'll Do

• Bring Our Brand to Life
• Own customer experience for your camp location through phone, email, and in-person interactions with parents and families as the person who knows them best 
• Manage family accounts, accurately and fully capturing and tracking inbound and outbound conversations, requests, inquiries, and enrollments through Salesforce and CampMinder
• Communicate and collaborate effectively with the Headfirst Headquarters Team and on-site leadership to ensure the delivery and execution of first-class customer service
• Act swiftly and anticipate how small details may impact a camper’s experience, and work to proactively problem-solve issues as they arise
• Assist the Aquatics Program Leader in ensuring swim reports are completely in a timely and accurate manner
• Collect content on day-to-day activities while adhering to proper safety, privacy, and photography policies to give parents and families insight into the camp day and activities.  
• Upload posts to the blog site and Headfirst social media channels while creating captions and content for posts. 
• Communicate Professionally & Intentionally
• Call, email, and engage face-to-face with parents and camper families, bringing top-notch attention to detail and care to every interaction
• Personify the Headfirst mission to help campers achieve their personal best by celebrating each camper’s successes and working through each camper’s individual needs as they arise to ensure we are meeting the standard of excellence promised to all families
• Organize, Not Agonize 
• Handle the details of daily schedules including coordinating camper drop-off and pick up at your specific site and monitor the completion of camper forms
• Welcome our new families with phone calls prior to their first day as well as follow up after their last week of camp to close out the experience
• Develop Your Brand Skills
• Create varied forms of social media content – both written and multimedia – to engage enrolled and prospective camp families, as well as other stakeholders and online audiences. 
• Express Headfirst Summer Camps’ ethos, mission, and brand through consistent and compelling content updates.  
• Be an Active Member of the Camp Team
• Arrive on time, communicate schedule changes promptly, be a loyal and consistent team member who shows up for the campers and your team
• Execute morning and afternoon carpool as a key player, welcoming each family to camp by name with fantastic dance moves and coordinated carpool procedures
• Participate in weekly post-camp meetings with your fellow interns at other camp locations to trade feedback and best practices. 
• Handle the Curveballs 
• Arrive with a “How Can I Help?” mentality and be willing to lend a hand when needed, potentially taking on other responsibilities as requested

About You

• Experience: 
• Majors in communications and business viewed favorably
• Experience in phone, email, and/or in-person customer service preferred
• Must be able to:
• Perform all job-related tasks, including but not limited to: sitting, squatting, kneeling, standing, running, and climbing stairs both in school buildings and on grass fields for the entire workday.
• Work in hot outdoor environments.
• Lift and carry up to 30 pounds as needed.