Client Experience Campaign Strategist
Position: Client Experience Campaign Strategist, Full Time
Location: Washington, DC, or Remote in the Mountain or Pacific Time Zone.
Compensation: Competitive, based on experience, including health insurance and 401k.
You see a client’s success as your success. You enjoy working closely with existing clients to understand their needs and challenges. Turning clients into long-term partners and advocates -- because they can see how they are benefiting from our products and services -- is your passion. Clients view you as a coach and cheerleader that they have within our organization to help them solve problems and surpass their goals. Sharing ideas and insights to help clients utilize our products and services more effectively and more frequently becomes second nature to you. You are obsessed with understanding our clients unique use cases and becoming the bridge between them and our team so that everyone succeeds, and great things happen!
Sound familiar? This might be the opportunity you’re looking for.
This person is essential to our success in keeping pace with accelerating market demand and new market opportunities.
Key Criteria/Requirements
- 2+ years of political campaign experience preferred
- Personable, energetic, and a remarkable ability to listen
- Excited to work in a collaborative environment with real responsibilities
- Superior organizational skills, attention to detail, and ability to prioritize effectively
- High degree of integrity, reliability, humility, courtesy, and professionalism to collaborate with a wide variety of different audiences and personalities
- Entrepreneurial spirit and high sense of urgency
- Always looking to develop solutions, pursue excellence, and grow
- Love working in a fast-paced environment
- Able to furnish professional and personal references upon request
Measurable Accountabilities
Client Interaction
- Weekly contact with clients in your portfolio
Client Satisfaction
- 95% positive reviews from clients in your portfolio
Client Retention
- 80% client retention across 2 year cycle
Product Engagement
- 90% of clients weekly engaging with product
Key Competencies
Integrity: You are impeccably honest and trustworthy.
Creativity: Generates new approaches to problems or innovations to established best practices. Shows imagination.
Analytic Skill: Client problems are often complex, and they may not understand the problem. You will need to analyze the problem to determine the solution.
Team Player: You will reach out for help when you need it, and help your team members when they need your help.
Resourcefulness and Initiative: You will find ways to solve client problems with out of the box thinking and a willingness to consider new approaches.
Energy and Drive: Many clients have busy seasons and will need urgent solutions to urgent problems. Your energy and drive will help them minimize downtime and achieve their goals.
Oral and Written Communication: You will explain complex problems and solutions with clarity.